IAA Healthcare is committed to delivering high-quality, responsive, and client-focused medical insurance services. In line with this commitment, we are conducting an anonymous Medical Insurance Service Satisfaction Survey to better understand our clients’ experiences. Your participation in this survey will help us evaluate our service performance and identify opportunities for improvement.

Purpose of the Survey:
The purpose of this survey is to:

• Collect client feedback on their experience with IAA Healthcare’s medical insurance services
• Assess satisfaction levels across key service areas including policy coverage, service delivery, and claims management
• Identify areas requiring improvement to enhance service quality and efficiency
• Support continuous improvement and informed decision-making within IAA Healthcare

All responses are anonymous and confidential and will be used strictly for service improvement purposes.

Instructions: 
Please answer the questions below honestly based on your experience with IAA Healthcare. Where applicable, rate your satisfaction on a scale of 1 to 5
1 = Very Dissatisfied | 2 = Dissatisfied | 3 = Neutral | 4 = Satisfied | 5 = Very Satisfied