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IAA Medical Insurance Customer Service Satisfaction Survey​

 Introduction:

 IAA Healthcare is committed to delivering high-quality, responsive, and client-focused medical insurance services. In line with this commitment, we are conducting an anonymous Medical Insurance Service Satisfaction Survey to better understand our clients’ experiences. Your participation in this survey will help us evaluate our service performance and identify opportunities for improvement.

Purpose of the Survey:
The purpose of this survey is to:

  • Collect client feedback on their experience with IAA Healthcare’s medical insurance services
  • Assess satisfaction levels across key service areas including policy coverage, service delivery, and claims management
  • Identify areas requiring improvement to enhance service quality and efficiency
  • Support continuous improvement and informed decision-making within IAA Healthcare

All responses are anonymous and confidential and will be used strictly for service improvement purposes.

* Required

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Please answer all required questions on this page before continuing.

Section A: General Information

1. Type of organization *

2. How long have you been insured with IAA? *

Section B: Policy & Condition

Instructions Please answer the questions below honestly based on your experience with IAA Healthcare. (Rate your satisfaction on a scale of 1 to 5)

3. Clarity on policy terms and benefits (Benefit scope, Benefit limit, Exclusions & Waiting periods where applicable) *

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4. Adequacy of medical coverage provided *

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5. Premium/ Cost of insurance in relation to the benefits offered *

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Section C: Service Delivery

Instructions Please answer the questions below honestly based on your experience with IAA Healthcare. (Rate your satisfaction on a scale of 1 to 5)

6. Responsiveness of IAA Healthcare staff *

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7. Professionalism and courtesy of IAA staff *

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8. Ease of accessing medical services through the provider network *

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9. Quality of communication from IAA (updates, clarity, feedback) *

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10. Preferred mode of communication with IAA *

Section D: Claim / Reimbursement Management

Instructions Please answer the questions below honestly based on your experience with IAA Healthcare. (Rate your satisfaction on a scale of 1 to 5)

11. Ease of reimbursements/claim submission process *

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12. Timelines for reimbursements/claim processing and approvals *

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13. Communication and feedback during reimbursement process *

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Section E: Overall Satisfaction

Instructions Please answer the questions below honestly based on your experience with IAA Healthcare. (Rate your satisfaction on a scale of 1 to 5)

14. Overall satisfaction with IAA Healthcare services *

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15. Likelihood of recommending IAA Healthcare to other organizations *

Section F: Feedback and Improvement

16. What aspects of our service do you value most? *

17. Areas where you believe IAA Healthcare can improve: *

18. Any additional comments or suggestions: *

Thank you.

Your feedback has been submitted successfully. We appreciate your time and partnership with IAA Healthcare.

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